I had the IMAGINE team clean my fabric awnings on my home. They returned my email very promptly and set up an appt to give me an estimate for the cost of the work. Initial contact to arrival was within a few days. After that, they provided me with an estimate that I felt was very reasonable and told them to proceed with the work. Again from the time I gave the go ahead to the service appointment, it was all within a week. Very efficient. Two men arrived and carried out the work within 1.5 hours. They were pleasant, knowledgeable and professional. I will have them return when my awnings will be in need of service again. I would recommend this company as my experience with them was 100%. I am sure you will not be disappointed.